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Shipping Policy

Shipping Policy Overview

This Shipping Policy applies to orders placed on the ZHE XI KERK website, operated by AUREN STORE. We sell apparel and related items, including Spring tops, Skorts, Skirt-sets and Curve-dresses. Shipping costs, available shipping methods, carriers and estimated delivery timeframes are displayed at checkout before you complete your order, or can be confirmed by our customer service team.

Because shipping options can vary by destination, order contents, package size and other factors, we do not list fixed shipping rates or guaranteed delivery dates on this page. Please refer to the checkout page or contact us for the most current information.

Order Processing

Orders are reviewed and prepared for shipment after payment has been authorised. Processing times may vary depending on order volume, item availability and verification requirements. If your order requires additional information, we may contact you using the details provided at checkout.

  • Orders placed on weekends or public holidays may begin processing on the next business day.
  • Processing time is separate from shipping or transit time.
  • Any available processing estimate will be shown at checkout or confirmed by our support team.
  • If an item cannot be shipped within the expected window, we will contact you with available options.

Shipping Destinations

Available shipping destinations are shown during checkout. If your location is not listed or you are unsure whether we can ship to your address, please contact us before placing your order.

We may be unable to ship to certain addresses, including some forwarding addresses, restricted regions or locations that cannot be served by our available shipping partners. In such cases, we will notify you and may cancel or refund the affected order in line with our policies.

Shipping Costs and Methods

Shipping costs are calculated based on the destination, selected shipping method and the contents of your order. The applicable cost and method are shown at checkout before payment is submitted.

  • Available carriers and service levels are presented at checkout when applicable.
  • Shipping charges are separate from product prices unless expressly stated otherwise.
  • Promotional or free shipping offers, if any, are subject to the conditions shown during the promotion or at checkout.
  • We do not add undisclosed shipping fees after your order is placed.

Delivery Timeframes

Delivery timeframes depend on the destination, selected shipping method, carrier handling and customs processes. We do not guarantee exact delivery dates unless a guaranteed service is expressly offered and confirmed at checkout.

Any estimated delivery window shown at checkout is provided by the carrier or calculated from available service information. These estimates are not guaranteed and may be affected by weather, public holidays, customs inspections, carrier delays or other events outside our control.

Order Tracking

If tracking is available for your selected shipping method, tracking information will be provided after your order has been dispatched. Tracking updates may take time to appear in the carrier’s system.

  • Check the email address or phone number provided at checkout for shipping updates.
  • If you have not received tracking information within the timeframe confirmed at checkout, contact us so we can check the order status.
  • Tracking details, where available, may be supplied by the carrier and can be subject to their own terms.

Address Accuracy

Please ensure that your shipping address, contact name, phone number and email address are correct before submitting your order. We may be unable to change an address after an order has been dispatched.

If an order is returned to us because of an incorrect or incomplete address, refused delivery or failed delivery attempts, we will contact you to discuss available options. Additional shipping charges may apply to reshipment where permitted.

Customs, Duties and Import Charges

Orders shipped to destinations outside the country of origin may be subject to import duties, taxes, customs fees or other charges imposed by local authorities. These charges are determined by the destination country and are not included in the product price or shipping cost unless expressly stated at checkout.

  • Customs charges are the responsibility of the recipient where applicable.
  • We cannot predict the amount of any customs or import charges.
  • Customs processing may affect delivery timeframes.
  • If you refuse a shipment due to customs charges, the order may be treated in line with our returns and refund policies.

Lost, Delayed or Damaged Shipments

If your order is delayed, appears lost in transit or arrives damaged, please contact us as soon as possible with your order number and any relevant photos or carrier information. We will work with you and the carrier, where applicable, to review the situation and determine the available resolution.

Resolution options may depend on the carrier’s investigation, the shipping method selected and the destination. We cannot guarantee a specific outcome until the relevant checks have been completed.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on availability, package size or shipping method. If your order is split, you will not be charged additional shipping fees for the split unless this was disclosed at checkout or agreed with you in advance.

Changes or Cancellations Before Shipping

If you need to change or cancel an order before it has been dispatched, contact us as soon as possible. We will try to accommodate your request, but changes may not be possible once an order has entered processing or been handed to the carrier.

Contact Us

For shipping questions, order-specific information or requests relating to this policy, please contact us:

  • Company: AUREN STORE
  • Site: ZHE XI KERK
  • Contact person: KERK ZHE XI
  • Email: [email protected]
  • Phone: 123689022
  • Address: 2 JALAN PINGGIRAN 6/3 HORIZON HILLS

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you more efficiently.