ZHE XI KERKPrivacy Policy
Overview
This Privacy Policy describes how ZHE XI KERK, operated by AUREN STORE ("we", "us", "our"), handles information when you visit our website, place an order, or contact our customer service team. The policy covers our online store, which offers clothing items such as spring tops, skorts, skirt-sets and curve-dresses.
By browsing this website or placing an order, you acknowledge the practices described on this page. If you do not agree with them, please do not use the site.
Information we collect
The information we handle depends on how you use the site. In general, it falls into the following categories.
- Browsing information. When you visit the site, our systems may record technical information such as your IP address, browser type and version, device type, the pages you view, the time of your visit and the referring link. This information is used to keep the site working, understand which pages are useful, and protect the store against misuse.
- Order information. When you place an order, we collect the details needed to process and deliver it, such as your name, shipping address, billing address, email address, telephone number, items ordered, order value and order date.
- Customer service information. If you contact us by email, phone or a contact form, we collect the content of your message, your contact details and any order reference you provide, so that we can answer your question and keep a record of the exchange.
- Payment information. Payment details are entered with the payment service used at checkout rather than being collected by us directly. If you have a question about how a payment provider handles your payment details, please review that provider's own privacy policy.
We do not ask you to provide information that is not needed for the purposes described on this page. Please do not send us sensitive information (for example, health data or government identification numbers) unless it is genuinely required to resolve an issue with your order.
How we use information
We use the information described above to:
- display the website and keep it secure and functional;
- accept, process, pack, ship and track your order;
- send order-related messages such as confirmations and delivery updates;
- answer questions, handle returns or exchanges, and provide customer service;
- maintain business records, prevent fraud or abuse, and comply with applicable legal or accounting requirements;
- understand how the store is used so that we can improve product listings, navigation and site performance.
We do not sell your personal information. We do not use your order details to send you marketing messages unless you have asked us to do so, and you can withdraw that choice at any time by contacting us.
Cookies and similar technologies
Like most online stores, our website may use cookies and similar technologies. These are small files or identifiers stored on your device that allow the site to remember your session, keep items in your shopping cart, remember basic preferences and measure general site usage.
- Strictly necessary cookies support core functions such as cart and checkout and cannot be switched off through the site.
- Preference cookies remember choices such as language or region, where such features are available.
- Analytics cookies, where used, help us understand aggregate visitor behaviour so we can improve the store.
You can control or delete cookies through your browser settings. Blocking certain cookies may affect how the store works, particularly during checkout. Where the law requires consent for non-essential cookies, we will ask for it before they are set.
When information may be shared
We share information only where it is needed to run the store or where we are required to do so. This can include:
- Order fulfilment. Your name, delivery address and contact details may be passed to the carrier or logistics partner handling your shipment.
- Payment processing. The payment provider used at checkout processes the payment on our behalf.
- Service providers. Providers that support hosting, site maintenance, email delivery or analytics may handle information as part of providing those services to us.
- Legal requirements. We may disclose information where required by law, regulation, court order or a lawful request from a public authority, or where necessary to protect our rights, our customers or the public.
- Business changes. If the business or its assets are reorganised or transferred, customer information may form part of the transferred records, subject to this policy.
We ask service providers to handle information only for the purposes for which it was given to them.
Retention
We keep information for as long as it is needed for the purposes described in this policy, including completing your order, handling any follow-up question or return, and meeting record-keeping obligations that apply to our business. The appropriate period depends on the type of information and the reason it was collected, so we do not state a single fixed retention period on this page. If you would like to know more about how long a particular type of information is kept, please contact us using the details below.
Security
We take reasonable technical and organisational measures to protect the information we handle against loss, misuse and unauthorised access. These measures are reviewed from time to time. No method of transmission or storage over the internet can be guaranteed to be completely secure, so please take care when sharing information online and contact us promptly if you believe your details have been misused.
Your choices and requests
Depending on where you live, you may have rights over the personal information we hold about you. These can include the right to ask for a copy of your information, to have inaccurate details corrected, or to ask us to delete information that we no longer need. You may also object to certain uses, such as marketing.
To make a request, contact us using the details at the end of this page. Please include enough information for us to identify your order or your account. We may need to verify your identity before acting on a request, and some requests may be limited by legal or record-keeping obligations.
Children
This store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can take appropriate steps.
Links to other websites
Our pages may link to third-party websites, such as social media profiles or payment pages. We are not responsible for the privacy practices of those websites, and we encourage you to read their policies before providing information to them.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our store, our practices or applicable requirements. The version published on this page is the current one. Where a change is significant, we will make this clear on the website.
Contact us
If you have questions about this Privacy Policy or about how your information is handled, please contact us:
- Company: AUREN STORE
- Store: ZHE XI KERK
- Contact person: KERK ZHE XI
- Email: [email protected]
- Phone: 123689022
- Address: 2 JALAN PINGGIRAN 6/3 HORIZON HILLS